Last Updated: 21/06/2025

This Privacy Policy describes how The Abbey Store ("we", "our", or "us") collects, uses, and protects your personal data when you visit or make a purchase from theabbeystore.co.uk (the "Site").

1. Information We Collect

We may collect and process the following categories of personal information:

Identity Data: Name, username or similar identifier.

Contact Data: Billing address, delivery address, email address, and phone number.

Financial Data: Payment card details (processed securely via third-party providers).

Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Technical Data: IP address, browser type, time zone setting, and operating system.

Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Manage your account
• Communicate with you, including sending order confirmations and updates
• Provide customer support
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Send you marketing communications, if you have opted in

3. Sharing Your Personal Data

We do not sell your personal data. We may share your information with:

Service providers: e.g., payment processors, delivery companies, IT service providers

Legal authorities: If required to comply with legal obligations

Professional advisers: Such as lawyers, bankers, auditors, and insurers

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

5. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict the processing of your data
• Request transfer of your data to another service
• Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us using the details found below and on our contact us page.

6. Security of Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings or our cookie banner.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Abbey Store
Email: contact@theabbeystore.co.uk
Address: School Road, Hythe SO45 6BJ UK