Last Updated: 21/06/2025

Thank you for shopping with The Abbey Store. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please review our Returns & Refunds Policy below.

1. Returns Eligibility

We accept returns within 30 days of the delivery date, provided that:

Items are unused, unopened, and in their original packaging.

Items are returned with proof of purchase (e.g., receipt, order confirmation).

2. How to Initiate a Return

To start a return, please contact our customer service team at:

Email: contact@theabbeystore.co.uk
Subject Line: “Return Request – Order #[Order Number]”

We will provide you with return instructions and the return address. Please do not send items back without first contacting us.

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

Refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Shipping costs are non-refundable, unless the item is faulty or incorrect.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at  contact@theabbeystore.co.uk or by using our contact us page.

5. Faulty or Damaged Items

If you receive a damaged or faulty item:

Contact us within 7 days of delivery.

Provide your order number and clear photos of the item and packaging.

We will arrange for a replacement or a refund, depending on the situation.

6. Return Shipping

You are responsible for paying for your own return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service. We are not responsible for items lost in transit.

7. Your Consumer Rights

This policy is in addition to your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving your goods for a full refund, including standard delivery charges.

Contact Us

If you have any questions about your return, refund, or exchange, please contact us:

The Abbey Store
Email: contact@theabbeystore.co.uk